Below is a list of common manufacturers and vendors of computer hardware.
If you have worked in the industry for any period of time you are aware that many of these vendors pride themselves on being impossible to contact.
I have created this list to help others get in touch with vendors to avoid many of the headaches and problems I have run into while contacting many of these manufacturers.
NOTE: If you are looking for a specific vendor use the “CTRL+F” function on your keyboard to bring up the “FIND” search box and type in the name of the vendor you are looking for. This should take you to the correct spot on the page for a specific vendor.
Vendor RMA Contact Information:
ACER
Phone Number: (408) 533-7700
Technical Support: 1-800-816-2237 [Have product serial number ready]
RMA Department: 1-800-816-2237
Online Technical Support: N/A
Website: http://www.acer.com/
Online RMA: http://secure.tx.acer.com/fixmyacer2/fixmyacer.aspx
AMD
Phone Number: (866) 824-3215
Technical Support: (408) 749-3060 [PRESS 1]
RMA Department: (408) 749-3060 [PRESS 1 "consumer" - PRESS 1 "recorded rma info" - PRESS 2"information on setting up rma" ]
Online Technical Support: http://forums.amd.com/
Website: http://www.amd.com/
Online RMA: http://support.amd.com/consumer/
ANTEC
Phone Number: (510) 770-1200
Technical Support: (800) 222-6832 [PRESS 1]
RMA Department: (510) 770-1200 [PRESS 130]
Online Technical Support: http://www.antec.com/NAnewticket.html
Website: http://www.antec.com/
Online RMA: http://www.antec.com/us/supportRMA.html
ASUS
Phone Number: (510) 739-3777
Technical Support: 502-995-0883 [TECH SUPPORT - PRESS 3]
RMA Department: (510) 739-3777 [RMA PRESS 3]
Online Technical Support: http://vip.asus.com/eservice/techserv.aspx
Website: http://www.asus.com/
Online RMA: http://helpdesk.asus.com/
BELKIN
Phone Number: (800) 223-5546
Technical Support: (800) 223-5546 [PRESS 2263]
RMA Department: (800) 223-5546 [PRESS 2263 - For RMA PRESS 7]
Online Technical Support: http://www.belkin.com/support/
Website: http://www.belkin.com/
Online RMA: http://www.belkin.com/support/tech/rma/
BIOSTAR
Phone Number: (626) 581-1055
Technical Support: (626) 581-1055 [TECH SUPPORT - PRESS 2]
RMA Department: (626) 581-1055 [RMA PRESS 2]
Online Technical Support: http://www.biostar.com.tw/support/online/form_us.php3
Website: http://www.biostar-usa.com/
Online RMA: http://www.biostar-usa.com/servicemain.asp
CREATIVE LABS
Phone Number: (408) 428-6600
Technical Support: (405) 742-6622 [PRESS 1 - PRESS 1]
RMA Department: (405) 742-6622 [PRESS 2 - PRESS 3 - PRESS 1]
Online Technical Support: http://www.creative.com/support/welcome.asp?bypass=1
Website: http://www.creative.com/
Online RMA: http://us.creative.com/support/warranty/
COOLER MASTER
Technical Support: technicalsupport@coolermaster.com
RMA Department: http://www.coolermaster-usa.com/erma.php (Use the RMA Status “Search” box)
Online Technical Support: http://www.coolermaster-usa.com/livehelp.php
Website: http://www.coolermaster-usa.com/
Online RMA: http://www.coolermaster-usa.com/erma.php
EVGA
Phone Number: (714) 528-4500
Technical Support: (888) 881-EVGA (3842) [TECHNICAL SUPPORT - PRESS 1]
RMA Department: (888) 881-EVGA (3842) [RMA - PRESS 2]
Online Technical Support: http://www.evga.com/support/getSupport/
Website: http://www.evga.com/
Online RMA: http://www.evga.com/rma/default.asp
ENERMAX
Phone Number: 626-913-8899
Technical Support: 626-913-8899 (Press 2 for Technical Support)
RMA Department: 626-913-8899 (Press 3 for RMAs)
Online Technical Support: http://www.enermaxusa.com/catalog/submit_ticket.php
Website: http://www.enermaxusa.com/
Online RMA: http://www.enermaxusa.com/rma.php
FOXCONN
Technical Support: (714) 871-9968 [PRESS 2]
RMA Department: (714) 871-9968 [PRESS 2]
Online Technical Support: http://www.foxconnchannel.com/en-us/support/online.aspx
Website: http://www.foxconn.com/
Online RMA: http://www.foxconnchannel.com/en-us/support/RMA.aspx
GIGABYTE
Phone Number: (626) 854-9338
Technical Support: (626) 854-9338 [TECH SUPPORT - PRESS 3 - PRESS 1 "end-user"]
RMA Department: (626) 854-9338 [PRESS 4]
Online Technical Support: http://www.gigabyte-usa.com/Support/ServiceCenter.aspx
Website: http://www.gigabyte-usa.com/
Online RMA: http://rma.gigabyte-usa.com/DirectRMA/EndUser_Main.asp
INTEL
Technical Support: (916) 377-7000
RMA Department: N/A
Online Technical Support: http://supportmail.intel.com/scripts-emf/welcome.aspx?id=
Website: http://www.intel.com/
Online RMA: N/A
INWIN
Technical Support: N/A
RMA Department: (909) 348-0588 (Press 4)
Online Technical Support: N/A
Website: http://www.in-win.us/
Online RMA: http://www.in-win.us/customer_login.php?redirect=service_support.php
LIAN LI
Phone Number: 886-2-24513000 (Taiwan Phone Number)
Technical Support: http://www.lian-li.com/v2/en/contact_us/contact_us.php
RMA Department: http://www.lian-li.com/v2/en/contact_us/contact_us.php
Online Technical Support: http://www.lian-li.com/v2/en/contact_us/contact_us.php
Website: http://www.lian-li.com/v2/en/contact_us/index1.php
Online RMA: http://www.lian-li.com/v2/en/contact_us/contact_us.php
LINKSYS
Phone Number: (800) 546-5797
Technical Support: (800) 326-7114 [PRESS 1 "ENGLISH" - PRESS 1 - Listen to menu options.]
RMA Department: (800) 546-5797 [PRESS 3 - PRESS 3]
Online Technical Support: http://linksys.custhelp.com/cgi-bin/linksys.cfg/php/enduser/ask.php?p_icf_3=1
Website: http://www.linksys.com/
Online RMA: https://linksysrma.moduslink.com/Consumer/pag/ChooseRegion.aspx
LOGISYS
Phone Number: (909) 525-9888
Technical Support: N/A
RMA Department: support@logisyscomputer.com
Online Technical Support: N/A
Website: http://www.logisyscomputer.com/
Online RMA: http://www.logisyscomputer.com/rma.asp
LOGITECH
Phone Number: (510) 795-8500
Technical Support: (646) 454-3200 [PRESS 1 - PRESS 2]
RMA Department: (646) 454-3200 [PRESS 1 - PRESS 2]
Online Technical Support: http://www.logitech.com/index.cfm/support_downloads/&cl=us,en
Website: http://www.logitech.com/
Online RMA: http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/ask.php?
RAIDMAX
Phone Number: (626) 934-9999
Technical Support: (626) 934-9999 (Press 1) – techsupport@raidmax.com
RMA Department: (626) 934-9999 (Press 2)
Online Technical Support: http://www.raidmax.com/BBS/
Website: http://www.raidmax.com/
Online RMA: rma@raidmax.com
SAMSUNG
Technical Support: (800) 726-7864 [1-800-SAMSUNG] [PRESS 2]
RMA Department: N/A
Online Technical Support: http://www.samsung.com/us/support/main/supportSupportMain.do
Website: http://www.samsung.com/
Online RMA: http://www.samsung.com/us/support/repaironline/supportOnlineServiceRequest.do
SEAGATE
Technical Support: (800) 732-4283 [1-800-SEAGATE] [PRESS 1 "english" - PRESS 3 "technical support"]
RMA Department: (800) 468-3472 – (800).732-4283 [PRESS 1 "english" - PRESS 2 "rma"]
Online Technical Support: http://www.seagate.com/www/en-us/support/troubleshooting_assistance/
Website: http://www.seagate.com/
Online RMA: http://support.seagate.com/customer/warranty_validation.jsp
SUNBEAM TECH
Phone Number: (626) 771-3666
Technical Support: N/A
RMA Department: (626) 638-3087
Online Technical Support: http://www.sunbeamtech.com/FAQ.htm
Website: http://www.sunbeamtech.com/index-2.html
Online RMA: (See Phone Number Above)
THERMALTAKE
Technical Support: http://www.thermaltakeusa.com/Support_erma.aspx (support@thermaltakeusa.com)
RMA Department: http://www.thermaltakeusa.com/Support_erma.aspx
Online Technical Support: http://forum.thermaltake.com/ – http://www.thermaltakeusa.com/Contact_support.aspx
Website: http://www.thermaltakeusa.com/
Online RMA: http://www.thermaltakeusa.com/ttRma/Agreement.aspx
WESTERN DIGITAL
Technical Support: (800) 275-4932 – PRESS 2 [installation support]
RMA Department: (800) 275-4932 – PRESS 1
Online Technical Support: http://support.wdc.com/
Website: http://www.westerndigital.com/en/
Online RMA: http://websupport.wdc.com/warranty/rmainfo.asp?custtype=end&lang=en
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